On Monday 26th June at 8pmBST we’ll be joined by Annie Elliot @hamrowannie to explore what matters to patients, and whether what we as physios think matters reflects this.
Annie contacted us as she was keen to hear what physiotherapists think, and explore some issues for people receiving physiotherapy for long term conditions.
Patient experience and physiotherapy
“Experience of care, clinical effectiveness and patient safety together make the three key components of quality in the NHS. Good care is linked to positive outcomes for the patient and is also associated with high levels of staff satisfaction. However, care is inconsistent and varies by different patient groups, with the poorest care often received by those least likely to make complaints, exercise choice or have family to speak up for them” NHS England
Patient experience means putting the patient and their experience at the heart of quality improvement (The Kings Fund) and the perspectives and knowledge of patients and service users are an important resource for physiotherapists and ensuring our services are effective, efficient and meet the needs of patients .
During this tweetchat we’ll be considering what we think matters to patients compared to what patients really think, particularly for people with long term conditions, and how we can find out what they really think and use this to improve services.
Some questions to think about before the chat:
- What do physios think is important to new and ongoing patients?
- How does this compare to what actually matters to patients, and how do we know what matters to them?
- How can and do physios best support people with long term conditions? Is the approach of teaching patients to manage themselves and then discharging from care what patients want? How does this compare between NHS and private practice and to other professional colleagues such as osteopathy? Do we tend to assume patients want to see us face to face? Do we know what other contact they would value and benefit from?
- How do you and your service actively ensure patients’ feedback and experience informs and shapes your practice and service?
Useful links
- Patient Experience (The Kings Fund)
- Patient experience in adult NHS services: improving the experience of care for people using adult NHS services – NICE guideline CG138
- Patient experience headlines tool – A tool to enable NHS staff to access a range of patient experience measures so they can benchmark their organisation’s performance (NHS Improvement)
- Care Opinion including physiotherapy tag bubble
- What matters to you?, including what matters to you day 6th June
- Hello my name is #hellomynameis
