Lived experience of health and healthcare: how it shapes the way we work and lead
While we spend the majority of our time as the healthcare providers inevitably there will come a time when the roles are reversed and we become a patient, or carer. This provides an (unwelcome!) opportunity to see how the system works from a service-user’s perspective and can often provide important insights, lessons and knowledge which can be taken on and applied to our professional practice and services.
The highest profile example of this is probably the fantastic Dr. Kate Granger (@GrangerKate) who wrote ‘The Other Side’ and launched the #hellomynameis… campaign off the back of her experiences as a patient with cancer.
Other examples of these doctor-patient role reversals are nicely summarised by Dr. Jonathon Tomilinson here: http://careers.bmj.com/careers/advice/view-article.html?id=20017843. Physiotherapists Adam Meakins and Helen Owen have also blogged on the topic this year: https://thesportsphysio.wordpress.com/2016/05/10/a-little-knowledge-can-be-a-dangerous-thing/ and https://physiowen.wordpress.com/2016/04/27/the-tables-turned/.
Having just recovered from a fractured clavicle I thought reflecting on some of the lessons learnt when undergoing rehab / treatment would make an interesting topic for discussion. Join me, @RoryTwogood, and the rest of the physiotalk team for our #physiotalk tweetchat on Monday 30th May at 8pm UK time to discusses how we can use our experience to improve our practice and services.
Questions to consider :
- What personal injury/illness has had the biggest impact on your professional practice and why?
- What changes did you make to your professional practice as a result of this experience?
- How did you find the interaction with the healthcare profession from the other side of the fence? Any particular lessons to take forward?
- Do you think the way you approached your care or therapy was different to how a non-healthcare prof. would do it? Any lessons to pass on colleagues or patients?
- Were there any long held beliefs or assumptions that were challenged during your experience?
- How can we routinely use the lived experience of patients and communities to improve our services?